Flyerio Privacy Policy
Last updated: 30 October 2026
1. Introduction
Flyerio ApS ("Flyerio", "we", "us" or "our") respects your privacy and is committed to protecting the personal data of individuals who use our website, applications and services.
This Privacy Policy explains how we collect, use, store, disclose and otherwise process personal data when you visit our website, create an account, use the Flyerio platform, communicate with us or interact with services made available through the platform.
Flyerio operates a digital marketplace and software platform that connects Customers, Brokers and independent aircraft Operators. We provide technology that supports aircraft discovery, booking enquiries, communication, availability information and related workflows.
Flyerio does not operate aircraft or provide flight services. Flight operations remain the responsibility of the relevant independent Operator.
This Privacy Policy applies to all users of the Flyerio website and platform, including Customers, Brokers, Operators and individuals whose information is submitted in connection with a booking.
By using the Flyerio platform, you acknowledge that you have read this Privacy Policy.
2. Data Controller
The data controller responsible for the processing of personal data described in this Privacy Policy is:
Company: Flyerio ApS
CVR number: DK45883582
Registered address: Lille Gyde 11, 5350 Rynkeby, Denmark
Website: www.flyerio.com
Email: hello@flyerio.com
Registered business activity: NACE 582900 – Other software publishing
The registered address is provided for legal and official correspondence purposes only. It is not a public office or visitor address, and physical visits are not accepted without prior appointment.
For privacy-related questions or requests, you may contact us at hello@flyerio.com.
3. Complaints and Supervisory Authority
If you have questions or concerns about how Flyerio processes your personal data, we encourage you to contact us first so that we can try to resolve the matter.
You also have the right to lodge a complaint with the relevant data protection supervisory authority.
In Denmark, the supervisory authority is:
The Danish Data Protection Agency (Datatilsynet)
Website: https://www.datatilsynet.dk/
If you reside in another EU or EEA country, you may also have the right to contact the data protection authority in your country of residence or place of work.
4. Definitions
For the purposes of this Privacy Policy:
- Personal Data: Any information relating to an identified or identifiable natural person.
- User: Any individual who visits, registers for or uses the Flyerio website or platform.
- Customer: An individual or entity using Flyerio to search for or request private aviation services.
- Broker: An individual or entity using Flyerio to source, manage or coordinate aviation bookings on behalf of customers.
- Operator: An independent aviation company or service provider using Flyerio to manage aircraft information, availability and booking enquiries.
- Passenger: An individual whose information is submitted in connection with a flight enquiry or booking.
- Processing: Any operation performed on personal data, including collection, storage, use, disclosure, modification or deletion.
- Third-Party Provider: An external company or service provider whose technology or services may be used in connection with the Flyerio platform.
5. Personal Data We Collect and Process
The type of personal data we collect depends on how you use Flyerio and which platform features you access.
5.1 Account and Profile Information
When creating or managing an account, we may collect:
- Full name
- Email address
- Telephone number
- Company name and business information
- Business address and billing details, where applicable
- Account type and user role
- Login credentials and authentication-related information
- Profile information and preferences
- Account status and verification information
For Operator accounts, we may additionally collect company and operational information, including documentation and details required to review an Operator's eligibility to use relevant platform features.
5.2 Passenger and Flight Information
When a Customer or Broker submits a flight enquiry or booking request, Flyerio may process information relating to the requested flight and its passengers.
This may include:
- Passenger names
- Passenger contact information, where provided
- Passenger dates of birth, where required for the relevant booking or operational process
- Standard ICAO passenger weight estimates
- Separate baggage weight information
- Departure and arrival locations
- Requested routes and destinations
- Departure dates and times
- Number of passengers
- Aircraft preferences
- Special requests and other booking-related information
Passenger weight information may be based on standard ICAO weight estimates rather than actual measured passenger weights. Baggage weight is treated as separate information.
This information may be shared with the relevant Operator where necessary to assess, coordinate or fulfil a booking request.
5.3 Booking and Transaction Information
We may process information relating to enquiries, quotations and bookings, including:
- Booking references and identifiers
- Requested and confirmed flight details
- Quoted prices and pricing information
- Booking status and changes
- Operator responses and confirmations
- Cancellation information
- Booking-related correspondence
- Commercial terms and applicable fees
- Payment-related status information, where applicable
Flyerio's integrated payment processing functionality is not currently live. Flyerio therefore does not currently collect or process card details through an integrated booking payment system.
If payment functionality is introduced in the future, this Privacy Policy will be updated where necessary to explain the relevant processing and payment providers.
5.4 Communications and Support Information
When you communicate with Flyerio or other users through the platform, we may process:
- Messages sent through platform communication tools
- Emails sent to or received from Flyerio
- Support requests and complaints
- Booking-related correspondence
- Attachments and documents submitted through the platform
- Records of communication with Customers, Brokers and Operators
We may use this information to provide support, manage bookings, resolve disputes, investigate misuse and maintain the security and proper operation of the platform.
5.5 Technical and Usage Information
When you access the website or platform, we may automatically collect certain technical information, including:
- IP address
- Device type and operating system
- Browser type and version
- Login dates and times
- Account activity
- Pages and platform features accessed
- Session information
- Technical error and diagnostic information
- Security and access logs
This information helps us operate, maintain and protect the platform, identify technical problems and investigate suspicious activity.
5.6 Marketing Information
Where permitted by applicable law, we may process your name, email address, company information and communication preferences to send marketing communications about Flyerio, platform developments, products, services, events and relevant updates.
You may unsubscribe from marketing emails at any time using the unsubscribe option provided in the communication or by contacting hello@flyerio.com.
Unsubscribing from marketing communications does not prevent us from sending necessary service-related or booking-related notifications.
5.7 Operator Integrations and Aircraft Availability
Flyerio may allow Operators to connect or use third-party software and services, including Microsoft Outlook, Google Calendar and relevant flight-planning or aviation management software.
These integrations are used exclusively in connection with Operator accounts and operational workflows. Their purpose may include retrieving, synchronising or displaying aircraft availability and relevant scheduling information to support Operators in managing their aircraft and responding to booking requests.
These integrations are not provided to or used by Customer or Broker accounts for this purpose.
The information accessed depends on the integration and the permissions authorised by the Operator.
6. Purposes and Legal Bases for Processing
Flyerio processes personal data only where there is a valid legal basis under applicable data protection legislation.
Depending on the circumstances, we may rely on the following legal bases:
| Purpose | Examples of personal data | Legal basis |
|---|---|---|
| Creating and managing user accounts | Name, email, telephone number, company details and login information | Performance of a contract or steps taken at the user's request before entering into a contract |
| Providing platform functionality | Account information, profile information and platform activity | Performance of a contract and, where applicable, legitimate interests |
| Managing flight enquiries and bookings | Passenger information, route details, booking information and communications | Performance of a contract or steps taken at the request of the relevant parties |
| Sharing information with Operators | Passenger details, route information and booking requirements | Performance of a contract or steps taken before entering into a contract |
| Managing Operator accounts | Company information, aircraft information, operational documentation and availability information | Performance of a contract and legitimate interests |
| Operating Operator integrations | Calendar, scheduling and aircraft availability information | Performance of a contract and, where applicable, consent or legitimate interests depending on the integration |
| Providing customer support | Messages, emails, booking records and support requests | Performance of a contract and legitimate interests |
| Maintaining platform security | Login records, IP addresses, device information and account activity | Legitimate interests and compliance with applicable legal obligations |
| Preventing misuse and resolving disputes | Communications, account activity and booking records | Legitimate interests and, where applicable, establishment, exercise or defence of legal claims |
| Sending service notifications | Email address, account details and booking information | Performance of a contract and legitimate interests |
| Sending marketing communications | Name, email address and marketing preferences | Consent or legitimate interests where permitted by applicable law |
| Website analytics | Technical information and website usage data | Consent where required by applicable cookie and data protection legislation |
| Legal and accounting compliance | Relevant transaction, invoice and accounting records | Compliance with a legal obligation |
Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Where we rely on legitimate interests, we consider whether those interests are overridden by your rights and freedoms.
7. Passenger Data and Information Provided by Other Users
Customers and Brokers may submit personal information relating to passengers or other individuals when using Flyerio.
The person submitting such information is responsible for ensuring that they are entitled to provide it and that the relevant individuals have been appropriately informed where required by applicable law.
Flyerio processes passenger information to facilitate flight enquiries, booking coordination and communication with the relevant Operator.
Where necessary, passenger information may be made available to the Operator responsible for assessing or carrying out the requested flight.
Operators may independently process passenger information for operational, safety, regulatory, security and other aviation-related purposes. Such processing may be subject to the Operator's own privacy policy and legal obligations.
Flyerio does not control the independent processing activities of Operators.
Where Flyerio receives personal data relating to an individual who does not hold a Flyerio account, we will process that information only for relevant platform, booking, operational or legal purposes and in accordance with applicable data protection legislation.
8. Communication, Notifications and Marketing
Flyerio may communicate with users through email and other communication features made available through the platform.
8.1 Service-Related Communications
We may send necessary communications relating to:
- Account registration and verification
- Password resets and account security
- Booking enquiries and booking status
- Operator responses and booking updates
- Messages and communication activity
- Changes to platform functionality
- Important service announcements
- Legal or administrative notices
These communications are necessary for the operation of the platform and may be sent even if you have opted out of marketing communications.
8.2 Email Delivery Infrastructure
Emails generated by the Flyerio platform, including account notifications, booking updates and other service-related communications, are sent through the relevant hosting or email infrastructure providers.
Flyerio does not use Microsoft Outlook or Google services to send platform emails.
Microsoft Outlook and Google Calendar may be used as Operator-side integrations where authorised by an Operator, as described in Sections 5 and 10.
8.3 Marketing Communications
Where permitted by applicable law, Flyerio may send marketing communications about platform developments, products, services, events and other relevant information.
You may opt out of marketing communications at any time.
Opting out of marketing communications will not affect essential service-related communications.
9. Login Records, Security and Dispute Management
Flyerio may retain records of user logins, account activity and relevant platform interactions.
These records may include:
- Login dates and times
- IP addresses and technical identifiers
- Account changes
- Booking-related activity
- Relevant communications
- Security events and suspicious activity
- Records of actions performed through the platform
We use this information to:
- Maintain platform security
- Detect and investigate suspicious or unauthorised activity
- Prevent misuse, fraud and abuse
- Investigate complaints and disputes
- Establish relevant activity histories
- Support the proper operation of the platform
- Protect the rights and legitimate interests of Flyerio and its users
Access to such information is restricted to authorised personnel and used only where reasonably necessary for the relevant purpose.
10. Third-Party Services, Integrations and APIs
Flyerio uses or may use third-party services and technical providers to operate, maintain and improve its website and applications.
The services used may include:
| Service | Purpose |
|---|---|
| OpenStreetMap | Geographical data, map information and route-related functionality. |
| Google Analytics | Website analytics, activated only after the required cookie consent. |
| Google Tag Manager | Managing website tags and integrations, subject to applicable consent requirements. |
| Google Play Store | Distribution and management of the Flyerio Android application. |
| Apple App Store | Distribution and management of the Flyerio iOS application. |
| Microsoft Outlook | Operator-side integration and workflows, where authorised by the Operator. Not used by Flyerio to send platform emails. |
| Google Calendar | Optional Operator-side calendar integration for operational scheduling and availability workflows. |
| Flight-planning and aviation software | Relevant third-party systems used in connection with Operator accounts to retrieve or synchronise aircraft availability and related operational information. |
| Simply.com | Hosting and technical infrastructure for the Flyerio marketing website. |
| Amazon Web Services (AWS) | Hosting, cloud infrastructure, application operation and cloud storage for the Flyerio applications and associated systems. |
| Hosting and email infrastructure providers | Delivery of transactional and platform-related emails generated by Flyerio. |
| Payment providers | Payment processing if and when integrated payment services become available. |
| Other authorised providers | Additional technical services required to operate, secure and maintain the platform. |
The specific information processed by third-party providers depends on the service, its functionality and the permissions or instructions applicable to that service.
10.1 Operator Integrations
Microsoft Outlook, Google Calendar and relevant flight-planning or aviation management software may be used in connection with Operator accounts.
These integrations are intended to support Operator-side operational workflows, including the retrieval, synchronisation or display of aircraft availability and related scheduling information.
They are not used as Customer or Broker integrations for this purpose.
Where an Operator authorises an integration, the information accessed will depend on the permissions granted and the functionality of the relevant third-party service.
10.2 Email Infrastructure
Flyerio does not send platform emails through Microsoft Outlook or Google.
Emails generated by Flyerio are delivered through the relevant hosting or email infrastructure providers.
10.3 Third-Party Providers and Their Own Policies
Third-party providers may process personal data in accordance with their own privacy policies and contractual arrangements.
Where a provider processes personal data on behalf of Flyerio, we seek to ensure that appropriate contractual and data protection arrangements are in place.
Where a provider processes personal data as an independent controller, its own privacy policy and terms may apply.
11. Disclosure of Personal Data
Flyerio may disclose personal data to third parties where necessary for the operation of the platform, the fulfilment of bookings or compliance with legal obligations.
Recipients may include:
- Relevant aircraft Operators involved in a flight enquiry or booking
- Customers and Brokers involved in the same booking, where appropriate
- Hosting and cloud infrastructure providers
- Email delivery providers
- Software and integration providers authorised by Operators
- Technical support and security providers
- Professional advisers, including lawyers, accountants and auditors
- Public authorities, regulators or law enforcement agencies where legally required
Flyerio does not sell personal data to third parties.
We disclose only information that is reasonably necessary for the relevant purpose, subject to applicable law and contractual arrangements.
Where an Operator or other third party receives personal data, that party may process it independently for its own operational, contractual or legal purposes.
12. International Transfers of Personal Data
Flyerio is established in Denmark and operates internationally.
Some of the third-party providers and services used in connection with the platform may process or store personal data outside Denmark or the European Economic Area (EEA).
Where personal data is transferred outside the EEA, Flyerio will take appropriate steps to ensure that the transfer complies with applicable data protection legislation.
Depending on the circumstances, safeguards may include:
- An adequacy decision adopted by the European Commission
- Standard Contractual Clauses approved by the European Commission
- Other appropriate safeguards recognised under applicable data protection legislation
Information about relevant safeguards may be requested by contacting hello@flyerio.com.
13. Data Retention
Flyerio retains personal data only for as long as necessary for the purposes for which it was collected and processed, in accordance with the storage limitation principle under Article 5(1)(e) of the General Data Protection Regulation (GDPR).
13.1 Inactive Accounts
Where a user account has remained inactive for three (3) consecutive years, Flyerio may initiate deletion or anonymisation of the account and its associated personal data, provided that the information is no longer required for an ongoing booking, contractual obligation, legal obligation, dispute or other legitimate purpose.
Before deletion, Flyerio may review whether any information must be retained under applicable law or for the establishment, exercise or defence of legal claims.
13.2 Account Deletion Requested by the User
Users may request deletion of their account at any time by:
- Using the account deletion function available within the Flyerio application; or
- Sending a deletion request to hello@flyerio.com.
Flyerio will process valid deletion requests without undue delay.
Where the user has active bookings or unresolved booking-related matters, deletion of the account may be postponed to the extent necessary to manage those bookings, fulfil contractual obligations, resolve outstanding matters or protect the rights of the parties involved.
This does not prevent users from exercising their statutory data protection rights. Where personal data can be deleted without affecting an ongoing booking or legal obligation, Flyerio will delete that data without unnecessary delay.
13.3 Legal Retention Requirements
Deletion of an account does not necessarily mean that every record associated with that account can immediately be erased.
Under the Danish Bookkeeping Act, Flyerio may be required to retain accounting records for five (5) years from the end of the financial year to which the records relate.
Where such retention is legally required, the relevant information will be retained only for the required period, stored securely and used only for the applicable legal or accounting purposes. It will not be retained for ordinary account or marketing purposes.
Personal data that is no longer necessary and is not subject to a legal retention requirement will be deleted or anonymised.
13.4 Other Retention Periods
Certain information, including booking records, communications, security logs and dispute-related information, may be retained for different periods where necessary to fulfil contractual obligations, maintain platform security, comply with applicable legislation or establish, exercise or defend legal claims.
Flyerio periodically reviews retained information to ensure that it is not kept longer than necessary.
14. Usage Data and Analytics
Flyerio may use analytics tools to understand how visitors interact with the website and to improve the performance, usability and functionality of the platform.
Google Analytics may be used to collect information such as:
- Website visits and page views
- General usage patterns
- Device and browser information
- Approximate geographical information
- Interaction with website features
- Traffic sources and referral information
Google Analytics is activated only after the required cookie consent has been obtained.
Analytics information is used to understand website performance and improve the user experience.
Where possible, Flyerio seeks to use aggregated or anonymised information for analytical purposes.
16. Security of Personal Data
Flyerio takes appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure.
Depending on the relevant systems and processing activities, security measures may include:
- Access controls and role-based permissions
- Authentication and account security measures
- Secure hosting and infrastructure
- Encryption where appropriate
- Restricted access to personal data
- Monitoring of relevant system activity
- Backups and recovery procedures
- Technical maintenance and security updates
- Internal procedures for handling personal data
Access to personal data is limited to authorised individuals and service providers who require access for legitimate business or operational purposes.
No electronic transmission or storage system can be guaranteed to be completely secure. However, Flyerio seeks to maintain safeguards appropriate to the nature and risks of the personal data processed.
17. Automated Decision-Making and Profiling
Flyerio may use automated technical processes to support platform functionality, including pricing calculations, availability displays, search results, booking workflows and account administration.
These processes may use information supplied by users or Operators and may generate indicative results or recommendations.
Flyerio does not intend to make decisions based solely on automated processing, including profiling, that produce legal effects or similarly significantly affect individuals within the meaning of Article 22 GDPR.
Where this changes, Flyerio will provide the information and safeguards required by applicable data protection legislation.
18. Data Subject Rights
Under applicable data protection legislation, individuals may have the following rights in relation to their personal data:
18.1 Right of Access
You may request confirmation of whether Flyerio processes personal data about you and obtain a copy of that information.
18.2 Right to Rectification
You may request that inaccurate or incomplete personal data be corrected.
18.3 Right to Erasure
You may request deletion of your personal data in circumstances provided for under applicable data protection legislation.
This right is not absolute. Flyerio may be required or permitted to retain certain information, including where necessary to comply with legal obligations, manage active bookings or establish, exercise or defend legal claims.
18.4 Right to Restriction of Processing
You may request that Flyerio restrict the processing of your personal data in certain circumstances.
18.5 Right to Data Portability
Where applicable, you may request to receive personal data that you have provided to Flyerio in a structured, commonly used and machine-readable format, or request that it be transmitted to another controller.
18.6 Right to Object
You may object to certain processing activities based on legitimate interests.
You have an unconditional right to object to the processing of your personal data for direct marketing purposes.
18.7 Right to Withdraw Consent
Where processing is based on consent, you may withdraw your consent at any time.
Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
18.8 Exercising Your Rights
You may exercise your rights by contacting:
Email: hello@flyerio.com
Flyerio may request additional information where reasonably necessary to verify your identity and protect personal data against unauthorised disclosure.
We will respond to requests within the time limits required by applicable data protection legislation, generally within one month of receiving the request. This period may be extended where permitted by law.
18.9 Account Deletion Requests
Users may request deletion of their Flyerio account directly through the application or by contacting hello@flyerio.com.
Account deletion requests will be handled without undue delay.
Where certain information must be retained to comply with legal obligations, including statutory accounting requirements, Flyerio may retain that specific information while deleting or anonymising the remaining personal data where possible.
The right to request account deletion is separate from the right to request erasure under Article 17 GDPR. The latter remains subject to the conditions and exceptions set out in applicable data protection legislation.
19. Personal Data Relating to Third Parties
Users may submit personal data relating to other individuals when using the Flyerio platform.
This may include passenger details, contact information or other information necessary for a flight enquiry or booking.
Users submitting such information are responsible for ensuring that they have an appropriate legal basis to provide the information and that the relevant individuals are informed where required by applicable law.
Flyerio processes such information only for relevant platform, booking, communication, operational and legal purposes.
Individuals whose personal data has been submitted by another user may contact Flyerio at hello@flyerio.com to exercise their applicable data protection rights or request further information about the processing of their personal data.
20. External Links and Third-Party Websites
The Flyerio website or platform may contain links to external websites, applications or services operated by third parties.
Flyerio is not responsible for the privacy practices, content or security of external websites or services.
When accessing a third-party website or service, you should review its applicable privacy policy and terms.
21. Changes to This Privacy Policy
Flyerio may update this Privacy Policy from time to time to reflect changes in our services, technical infrastructure, business operations or applicable legislation.
The latest version will be made available on the Flyerio website or through the relevant application.
Where changes are material, Flyerio may provide additional notice through the platform or by email where appropriate.
The date at the beginning of this Privacy Policy indicates when it was most recently updated.
22. Contact Us
If you have questions, concerns or requests relating to this Privacy Policy or Flyerio's processing of personal data, please contact us:
Flyerio ApS
CVR number: DK45883582
Registered address: Lille Gyde 11, 5350 Rynkeby, Denmark
Website: www.flyerio.com
Email: hello@flyerio.com
The registered address is provided for legal and official correspondence purposes only. It is not a public office or visitor address, and physical visits are not accepted without prior appointment.
For all privacy-related enquiries, including requests for access, correction, restriction or deletion of personal data, please contact hello@flyerio.com.