Frequently Asked Questions

Flyerio is a digital marketplace designed to connect customers, professional charter brokers, and aircraft operators. The platform brings aircraft options, charter enquiries, and booking workflows together in one place.

Flyerio supports a range of aircraft categories, including helicopters, turboprops, light jets, midsize jets, heavy jets, and larger aircraft. The options shown depend on the aircraft and operator information available on the platform.

Flyerio is designed for three main user groups: customers looking for private charter flights, professional charter brokers sourcing aircraft for clients, and aircraft operators looking to present their fleet and receive business opportunities.

Flyerio is being developed for the private aviation market, connecting users and operators across markets. Actual availability depends on participating operators, routes, and applicable operational requirements.

Customers can enter their journey details and explore relevant aircraft options available through the platform. Available information and pricing depend on the selected route and participating operators.

The platform is designed to help customers explore and compare suitable aircraft options. The information available may vary by aircraft and operator.

Yes. Flyerio is designed to support both helicopter and fixed-wing charter options, subject to the aircraft and operators available for the requested journey.

Browsing the platform is intended to be accessible without a fixed subscription fee. Any account requirements for particular actions should follow the platform’s actual implementation.

Flyerio is intended for professional charter brokers. Broker accounts are subject to the platform’s registration and verification requirements.

The Flyerio broker account is exclusively available to professional and verified charter brokers.

The primary difference is pricing. Brokers benefit from significantly lower pricing than customers, with commercial terms designed specifically for professional charter business.

We recognise the important role brokers play in private aviation. That is why we continuously develop dedicated tools and features to streamline workflows, simplify aircraft sourcing, and help brokers manage their business more efficiently.

Flyerio’s model does not require a fixed monthly or annual platform access subscription. Transaction fees or commission terms may apply, depending on the applicable broker terms and membership level.

Flyerio’s broker membership structure is designed to provide different commercial terms based on booking activity. Specific eligibility criteria and commission terms should be shown in the broker account or applicable commercial agreement.

Flyerio includes broker-focused tools intended to support aircraft sourcing and the preparation of client offers. Available functionality depends on the features enabled in the platform.

Flyerio is intended for professional aircraft operators that meet the platform’s onboarding and verification requirements.

Depending on the operation and jurisdiction, verification may involve company registration, an Air Operator Certificate (AOC) where required, insurance, aircraft documentation, and applicable permissions.

Yes. Flyerio is designed to support both rotorcraft and fixed-wing aircraft, subject to the operator meeting the applicable requirements.

Flyerio does not charge a fixed monthly, annual, or one-time platform access fee. Other agreed commercial terms or transaction-related charges may apply where applicable.

No. Listing an aircraft provides access to the platform, but does not guarantee enquiries, bookings, or revenue.

Customers submit their journey requirements, review available options, and proceed through the booking steps presented on the platform. A booking remains a request until the operator confirms it.

Customers can pay by card or bank transfer, with payment securely held until the flight is completed. Review the payment details and conditions presented before confirming a booking.

The timing of operator payouts depends on the applicable payment arrangement and booking terms.

Cancellation and amendment conditions depend on the operator’s terms and the specific booking. Customers should review the applicable conditions before confirming their reservation.

The flight is operated by the relevant aircraft operator, which is responsible for its aircraft, crew, operational approvals, and applicable aviation requirements. Flyerio provides the digital marketplace and related platform services; it does not itself operate the aircraft.